Contact information

Contact Information

PlantarExperts is committed to providing helpful and responsive customer support.

Customer Support

For questions about products, orders, shipping, returns, refunds, or delivery, please contact us using one of the methods below.

Online Contact Form

You may also send us a message through our Contact Us page.

Support Hours

Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time

We normally respond to customer inquiries within 1–2 business days.

Order Assistance

When contacting us about an existing order, please include your order number and the email address used during checkout. Do not send payment-card information through email or the contact form.

Returns

Do not mail a return without contacting us first. Approved returns must be sent to the address provided in the return instructions, which may be different from the business mailing address listed above.