Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days do not include weekends or public holidays. Processing may take longer during holidays, promotional periods, severe weather, or periods of unusually high order volume.

After an order has entered processing or fulfillment, we might not be able to change or cancel it.

Shipping Destinations

Available shipping destinations are displayed during checkout. An order cannot be completed when shipping is unavailable for the entered address.

We currently do not deliver to P.O. boxes when the selected carrier or product does not support P.O. box delivery.

Estimated Delivery Times

Most orders are expected to arrive within approximately 7–20 business days after processing.

Delivery estimates are not guaranteed. Actual delivery time may vary depending on:

The customer’s location
Product availability
The shipping carrier
Supplier or fulfillment-center location
Severe weather or natural disasters
Carrier delays
Holidays and high-volume periods
Customs or security inspections
Incorrect or incomplete delivery information

The most current delivery estimate available for an order may be displayed during checkout or provided through its tracking information.

Shipping Charges

Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.

Shipping promotions may be modified or discontinued at any time. Any qualifying conditions will be displayed with the promotion.

Tracking Information

When tracking is available, a shipping confirmation containing the tracking number will be sent after the order ships.

Please allow up to 5 business days for tracking information to begin showing updates. Carriers sometimes create a shipping label before scanning the package into their network.

Tracking information may temporarily stop updating while a package is traveling between carrier locations.

Orders Shipped in Multiple Packages

Products in the same order may be stored or fulfilled from different locations. As a result, an order may arrive in more than one package and on different delivery dates.

When available, separate tracking information will be provided for each package.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review the following information before submitting an order:

Recipient’s full name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Telephone number

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

We are not responsible for delivery failure, loss, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

Returned or Undeliverable Packages

A carrier may return a package when:

The address is incorrect or incomplete
The recipient is unavailable
The package is not collected from a pickup location
The recipient refuses delivery
The carrier cannot safely access the delivery location

Contact us if tracking shows that a package is being returned. Additional shipping charges may apply when reshipping an order because of an incorrect address, refused delivery, or failure to collect the package.

Delayed Orders

Please review the tracking information first when an order appears delayed. Carrier delays may occur even after a package has shipped.

If an order cannot be shipped within the originally stated timeframe, we will provide available options, which may include accepting a revised shipping timeframe or canceling the unshipped order for a refund.

Please contact us through our Contact Us page if tracking has not updated for more than 10 business days.

Lost Packages

A package may be considered lost when the carrier confirms the loss or when tracking has remained inactive for an extended period.

Contact us through our Contact Us page with your order number if you believe your package has been lost. We will review the tracking information and, when appropriate, assist with a carrier investigation.

Depending on the investigation results and product availability, an approved claim may result in a replacement or refund.

Packages Marked as Delivered

If tracking shows “Delivered” but the package cannot be located, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location, mailbox, porch, garage, and building entrance.
Ask household members, neighbors, front-desk staff, or property management whether they accepted the package.
Allow up to 48 hours because some carriers mark packages as delivered before final delivery.
Contact the carrier using the tracking number.

If the package still cannot be located, contact us through our Contact Us page. We will review the available information and help determine the next steps.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

Contact us within 7 days of delivery if the item arrives damaged, defective, incomplete, or different from what was ordered.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Clear photographs of the packaging and shipping label

Do not discard the product or packaging until the claim has been reviewed.

Customs, Duties, and Import Charges

International shipments may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated during checkout, customers are responsible for applicable customs duties, import taxes, brokerage fees, or similar charges.

We do not control customs processing times or charges imposed by government authorities or carriers.

Order Changes and Cancellations

We cannot guarantee a cancellation or modification after an order has entered processing, fulfillment, or shipment.

Once an order has shipped, it must be handled according to our Return and Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, please use our Contact Us page.

Please include your order number so that we can locate the order and respond efficiently.