Terms of service
Terms of Service
These Terms of Service govern your use of the PlantarExperts website and any purchases made through the website. By visiting the website, placing an order, or using any available service, you agree to these Terms of Service.
Throughout these Terms, the words “we,” “us,” and “our” refer to PlantarExperts. The words “you” and “your” refer to any visitor, customer, or user of the website.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into a binding agreement in your location.
You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not violate applicable laws, regulations, intellectual-property rights, or the rights of another person.
You must not transmit viruses, malicious code, or any material intended to damage, interrupt, or interfere with the website or its services.
2. General Conditions
We reserve the right to refuse service, cancel an order, restrict access, or terminate an account when reasonably necessary, including in cases of suspected fraud, abuse, unauthorized activity, policy violations, or payment disputes.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without prior written permission.
Headings are provided for convenience and do not limit or otherwise affect these Terms.
3. Product Information
We make reasonable efforts to display product descriptions, photographs, colors, measurements, sizing information, materials, and other details accurately.
Actual product colors and appearance may vary depending on your screen, lighting, manufacturing changes, product batches, or supplier updates.
Measurements and sizing information are approximate. Customers are responsible for reviewing the available size chart and product description before placing an order.
We reserve the right to modify product descriptions, specifications, packaging, availability, and prices without prior notice.
4. Health and Comfort Information
Products sold through this website are intended for general comfort and support. Product descriptions and other website content are provided for general informational purposes only.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition. They are not a substitute for professional medical advice, diagnosis, or treatment.
Individual experiences and results may vary. We do not guarantee pain relief, improved mobility, correction of a medical condition, or any specific result.
Stop using a product if it causes pain, irritation, numbness, swelling, worsening symptoms, or other discomfort. Consult a qualified healthcare professional when appropriate.
5. Orders and Acceptance
Submitting an order does not guarantee acceptance. We reserve the right to accept, reject, limit, or cancel an order for reasons including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized payment activity
- Shipping restrictions
- Duplicate or unusually large orders
- Errors involving inventory, payment, or fulfillment
If payment has already been collected for an order that we cancel, the amount collected will be refunded to the original payment method.
6. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information for every purchase.
You are responsible for verifying your shipping address before submitting an order. We are not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided during checkout.
We may contact you when additional information is needed to process or deliver an order.
7. Prices and Payment
All prices are displayed in the currency shown during checkout. Applicable taxes, shipping charges, and other fees will be displayed before the order is completed when required.
Prices, promotions, discounts, and product availability may change without notice. Promotional offers may be limited, modified, or discontinued at any time.
Discount codes cannot be exchanged for cash and may not be combined unless specifically stated.
8. Shipping and Delivery
Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by carrier delays, severe weather, holidays, customs processing, address problems, supplier delays, or other circumstances outside our reasonable control.
Additional shipping information is available in our Shipping Policy.
9. Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.
For hygiene reasons, certain personal-use products may not be returnable after they have been worn, trimmed, washed, altered, or placed inside footwear.
10. Third-Party Services
Parts of the website may rely on third-party services, including payment processors, shipping carriers, analytics providers, advertising platforms, and fulfillment providers.
We are not responsible for the availability, operation, privacy practices, content, or conduct of independent third-party services.
Your use of a third-party service may also be governed by that provider’s terms and policies.
11. Third-Party Links
The website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement.
We are not responsible for the content, accuracy, security, products, services, or practices of third-party websites. Review the terms and policies of a third-party website before using it or making a purchase.
12. Reviews, Feedback, and Submissions
If you submit a review, photograph, suggestion, comment, or other content, you confirm that:
- You own the content or have permission to submit it
- The content is accurate to the best of your knowledge
- The content does not violate another person’s rights
- The content is not unlawful, threatening, defamatory, obscene, deceptive, or harmful
- The content does not contain malicious software or unauthorized advertising
You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, and distribute submitted content for store operations, customer service, advertising, and promotional purposes.
We may remove submitted content that violates these Terms or is otherwise inappropriate.
13. Intellectual Property
The website design, branding, logos, text, graphics, product descriptions, photographs, videos, and other original content are owned by or licensed to PlantarExperts and are protected by applicable intellectual-property laws.
You may use the website only for personal, non-commercial shopping purposes. You may not copy, modify, distribute, publish, scrape, reproduce, or commercially exploit website content without prior written permission.
14. Personal Information
Your submission and use of personal information through the website are governed by our Privacy Policy.
15. Errors and Omissions
The website may occasionally contain typographical errors, inaccuracies, omissions, incorrect prices, product-description errors, inventory errors, or shipping estimates that are no longer current.
We reserve the right to correct errors, update information, change or cancel affected orders, and issue applicable refunds.
16. Prohibited Uses
You may not use the website or its content:
- For unlawful, fraudulent, deceptive, or abusive activity
- To violate the rights of another person
- To submit false or misleading information
- To distribute viruses, malicious code, or harmful technology
- To collect personal information without authorization
- To spam, phish, scrape, crawl, or interfere with the website
- To bypass security features or access restricted systems
- To impersonate another person or misrepresent your identity
- To make unauthorized commercial use of website content
We may suspend or terminate access for prohibited use.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website, its content, and its services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or available. We do not guarantee that information displayed on the website will always be complete or current.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.
18. Limitation of Liability
To the fullest extent permitted by applicable law, PlantarExperts will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website, products, or services.
This limitation does not apply where liability cannot legally be excluded or limited.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold PlantarExperts harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.
20. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will continue in effect.
21. Termination
These Terms remain effective unless terminated by you or by us.
You may stop using the website at any time. We may suspend or terminate access if we reasonably believe that you violated these Terms or used the website unlawfully.
Obligations and liabilities incurred before termination will survive termination where applicable.
22. Entire Agreement
These Terms, together with the policies linked on the website, constitute the entire agreement concerning your use of the website and purchases made through it.
Any failure to enforce a provision does not waive the right to enforce that provision later.
23. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which PlantarExperts operates, without limiting any mandatory consumer protections available to you under applicable law.
24. Changes to These Terms
We may update these Terms by posting a revised version on this page. Changes take effect when published unless otherwise stated.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.
25. Contact Information
Questions about these Terms of Service may be submitted through our Contact Us page.