Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from PlantarExperts. Please review this policy before requesting a return, exchange, or refund.

Returns

You may request a return within 30 days of delivery.

To qualify for a return, the item must be:

Unused, unworn, and in its original condition
Free from dirt, odor, hair, or other signs of use
Returned with its original packaging and accessories
Accompanied by the order number or proof of purchase

For hygiene reasons, insoles, heel cushions, braces, supports, and other personal-use products cannot be returned after they have been worn, trimmed, washed, altered, or placed inside footwear.

To request a return, please contact us through our Contact Us page.

Please do not return an item without contacting us first. Returns sent without approval may not be accepted. Do not send returns to the manufacturer or to the address shown on the original shipping package unless instructed to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

Your order number
A description of the problem
Clear photographs or video showing the item and packaging

After reviewing the claim, we may offer a replacement, store credit, or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted item, selecting the wrong size, or changing their mind.

If the item was damaged, defective, or incorrect, PlantarExperts will provide return instructions and cover approved return shipping costs.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or not delivered.

Exchanges

We may accept exchanges for a different size when the original item is unused and meets all return requirements.

Please contact us before returning an item. Customers may be responsible for return shipping and shipping costs associated with the replacement item unless the wrong item was sent.

Non-Returnable Items

We cannot accept returns for:

Used, worn, washed, trimmed, or altered products
Products with dirt, odor, hair, or visible signs of use
Items returned without prior authorization
Gift cards
Final-sale or clearance items marked as non-returnable

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Please contact us as soon as possible after placing your order. We cannot guarantee cancellation after fulfillment has started.

Refunds

After receiving and inspecting the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or credit-card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page.

Packages Not Received

Please contact us if tracking shows that your order was delivered but you did not receive it. We will review the available tracking information and assist with the carrier investigation.

We are not responsible for orders delivered to an incorrect or incomplete address entered during checkout.

Shipping Delays

Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, customs processing, or other circumstances outside our control.

If an order is significantly delayed or cannot be fulfilled, we will provide available options, which may include continued delivery, replacement, store credit, or refund.

Contact Us

For questions about returns, exchanges, or refunds, please use our Contact Us page.